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Error 100 cannot connect to the server Empty Error 100 cannot connect to the server

on Mon Jul 22, 2019 7:13 pm
Hi Beral

After buy and install the Game i get the message " Error 100 cannot connect to the server" when i use the Game launcher.
What i can make?
Beral
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Mon Jul 22, 2019 10:46 pm
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Tue Jul 23, 2019 3:42 pm
Hi Beral

I have a Speedport W 724V
it have no UPnP option
for open the ports of my router i need a Port Number
Port range: 7850-7900
WygerBlitz
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Tue Jul 23, 2019 4:40 pm
@Veteran66 wrote:Hi Beral

I have a Speedport W 724V
it have no UPnP option
for open the ports of my router i need a Port Number
Port range: 7850-7900
Hi. I encountered the same issue a while ago. I never fount the full fix for it but I am able to connect to servers using VPN.

just for interest, try getting some VPN (maybe a trial of Proton VPN (-What I use)) and try to connect to a server with VPN on. 
I am able to play SG only with Proton VPN and somehow only with Belgium #3 server. Let me know if anything worked.
Beral
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Tue Jul 23, 2019 6:05 pm
@Veteran66 wrote:Hi Beral

I have a Speedport W 724V
it have no UPnP option
for open the ports of my router i need a Port Number
Port range: 7850-7900

In that case, you have to create the rules manually. To do that your router has to have a port mapping menu to open ports. In that menu, you have to see the option to introduce the port range (7850 - 7900) and the protocol (TCP).

You can post the images of your router window if you need help with that.
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Tue Jul 23, 2019 7:10 pm
Error 100 cannot connect to the server Steelg10
Beral
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Tue Jul 23, 2019 7:36 pm
Well, I don't understand German but try with 7850, also if you are going to use manual port forwarding you have to disable the UPnP function of the game. To do that go to the installation folder, open with a notepad a file named SGSettings and change the label <UPNP>true</UPNP> for this one <UPNP>false</UPNP>
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Tue Jul 23, 2019 8:57 pm
not work for me.

Firewall open for Steel Gear, Antivir and Maleware off

Error 100 cannot connect to the server Steelg11

Error 100 cannot connect to the server Steelg11

  <UPNP>false</UPNP>
Error 100 cannot connect to the server Steelg12
Beral
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Tue Jul 23, 2019 9:30 pm
Hello Veteran66,

I am not familiarized with the brand of your router, so I cannot help you much more with it, perhaps you should contact your ISP company to ask for help to open the ports.

Can you type on a Windows console (cmd) the command ipconfig and check if you have only one network adapter?

Also, do you get the error instantly or after a waiting time?
Beral
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Tue Jul 23, 2019 9:32 pm
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Wed Jul 24, 2019 3:21 pm
"Also, do you get the error instantly or after a waiting time?"
after 3min


now i try to connect with my Smartphone Hotspot
i get the same Error 100


so the error have nothing to do with my router or port.


Info: i play with Notebook WLan connect not cable
Windows 10 Home 64 bit
Avira Antivir and Malwarebytes (it`s off when i try to connect)
Beral
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Wed Jul 24, 2019 3:34 pm
@Veteran66 wrote:"Also, do you get the error instantly or after a waiting time?"
after 3min


now i try to connect with my Smartphone Hotspot
i get the same Error 100


so the error have nothing to do with my router or port.


Info: i play with Notebook WLan connect not cable
Windows 10 Home 64 bit
Avira Antivir and Malwarebytes (it`s off when i try to connect)

Can you try again with your phone net but activating UPnP again?
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Wed Jul 24, 2019 9:51 pm
same error 100
Beral
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Wed Jul 24, 2019 11:43 pm
Hello Veteran, 

I will explain to you what is happening:

The game uses your computer ports to send messages to the server. When the server responses, the data reaches one of the game ports (7850 - 7900) of the computer, and the client can use that data. The problem is that the router usually allows output data but block input data for security reasons and addressing issues (the router doesn't know what computer inside its private network is the owner of the data). So your client is sending the login request, but it cannot get the server response because the router doesn't send it that data.

The solution is to tell the router that your computer is the owner of the data that reaches one port. The UPnP allows the game to do this process automatically, but in the case that the router doesn't have this feature, you have to do that manually accessing the router.

Also, through the UPnP protocol, the game gets the private IP that the router provides to the computer. Without that, the game takes one network address available, but if you have more than one network adapter, it could fail.
If this is the case, you can overwrite the IP that the game uses in the same SGSettings file. Replace the label <LocalIp /> by <LocalIp>YOUR_PRIVATE_ADDRESS</LocalIp>

So in your case, disable UPNP again and try to check if your router has the ports open with the correct configuration (usually the ISP company can help you with that). I think this video is very illustrative: https://www.youtube.com/watch?v=2G1ueMDgwxw

This is a list with a lot of routers and the explanation of how to do it: https://portforward.com/router.htm#S
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Thu Jul 25, 2019 2:34 pm
today i start my older PC it have a Lan Cable to the router.

Steel Gear will start, so it is a WLan problem.
Beral
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Error 100 cannot connect to the server Empty Re: Error 100 cannot connect to the server

on Sat Jul 27, 2019 4:06 pm
Thank you for the info. The issue should be the same with wifi, so if you can try to solve the problem using your wifi connection.
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